Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to Sultan Homoeopathic Store (the “Store”), an online retail platform operating in Pakistan, dedicated to providing quality homoeopathic products. By accessing, browsing, or using this website, you agree to be bound by these Terms and Conditions and all policies referenced herein. If you do not agree to these terms, please do not use this website.

2. General Conditions

• Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan.

• Eligibility: By placing an order, you represent that you are at least the age of majority in your province or place of residence, or that you are the age of majority in your province or place of residence and you have given us your consent to allow any of your minor dependents to use this site.

   

• Product Information: While we strive to ensure that product descriptions, pricing, and availability are accurate, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

3. Products and Services

• Homoeopathic Nature: All products sold on this website are homoeopathic remedies. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before using any new medication or supplement, including homoeopathic products.

• Stock Availability: All orders are subject to product availability. If an item is out of stock, we will inform you as soon as possible and you may choose to wait for the product, select an alternative, or receive a refund.

• Pricing: All prices are listed in Pakistani Rupees (PKR) and are inclusive of relevant taxes unless stated otherwise. Prices are subject to change without notice.

4. Ordering, Payment, and Shipping

• Order Confirmation: An email confirmation of your order does not signify our final acceptance; it only confirms that we have received your request. We reserve the right to accept or decline your order for any reason.

• Payment: We accept various payment methods, including Cash on Delivery (COD), bank transfers, or online payment gateways as specified on the website. By providing payment details, you authorize us to charge the full amount of your order.

• Shipping and Delivery:

  • Shipping costs and estimated delivery times will be calculated and displayed at the checkout.

  • Risk of loss and title for items purchased from the Store pass to you upon our delivery to the carrier.

  • We are not responsible for delays caused by the courier service or unforeseen circumstances.

5. Returns, Refunds, and Cancellations

• Cancellations: Orders may only be cancelled if they have not yet been processed for shipping. Please contact us immediately if you wish to cancel an order.

• Returns and Refunds: Due to the nature of homoeopathic products, we generally do not accept returns or offer refunds unless the product received is damaged, expired, or incorrect upon delivery.

  • Any such issue must be reported to us within 48 hours of receiving the order, along with photographic evidence.

  • We reserve the right to inspect the product before issuing a refund or replacement.

• Non-returnable Items: Opened products, discounted items, or items returned after the 48-hour window will not be eligible for a refund or exchange.

6. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk. In no case shall Sultan Homoeopathic Store, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

7. Changes to Terms and Conditions

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Contact Information

Questions about the Terms and Conditions should be sent to us at business@sultanhomoeopathicstore.com or 0311-5582973.