Sultan Homoeopathic Store: Shipping Policy

Thank you for choosing Sultan Homoeopathic Store for your healthcare needs. We are committed to providing you with a seamless shopping experience, including prompt and reliable delivery of your orders. Please review our shipping policy below:

1. Order Processing:

All orders are typically processed within 1-2 business days (excluding weekends and public holidays) after payment confirmation.

Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

2. Shipping Methods and Delivery Time:

We offer a range of shipping options to meet your needs. The available methods and estimated delivery times will be displayed at checkout.

Standard Shipping: Estimated delivery time is 5-7 business days.

Express Shipping: Estimated delivery time is 2-3 business days.

Please note that these are estimated delivery times and may vary depending on your location and unforeseen circumstances (e.g., weather delays, customs clearance).

3. Shipping Costs:

Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery address.

The exact shipping cost will be displayed at checkout before you finalize your purchase.

We may offer free shipping promotions from time to time on orders exceeding a certain value. Please check our website for current offers.

4. Tracking Your Order:

Once your order is shipped, you will receive a tracking number via email.

You can track the status of your shipment by visiting the carrier’s website and entering your tracking number.

5. International Shipping:

We currently ship to select international locations. Please check if your country is on our list during checkout.

International customers are responsible for any customs duties, taxes, or fees that may be imposed by the destination country.

6. Damaged or Lost Packages:

We take great care in packaging our products to ensure they arrive in perfect condition. However, in the rare event that your package is damaged during transit, please contact us immediately with photos of the damaged items and packaging.

If your package is lost in transit, please notify us, and we will work with the shipping carrier to resolve the issue.

7. Incomplete or Incorrect Address:

Please ensure that your shipping address is complete and accurate to avoid delays or misdelivery.

Sultan Homoeopathic Store is not responsible for orders shipped to an incomplete or incorrect address provided by the customer. Any additional costs for re-delivery will be the customer’s responsibility.

8. Returns and Refunds:

Please refer to our separate Return and Refund Policy for detailed information on how to return items.

9. Contact Us:

If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact our customer support team at business@sultanhomoeopathicstore.com.

Note: This policy is subject to change. Please check our website for the most current version.

Thank you for your business. We appreciate your trust in Sultan Homoeopathic Store.