Frequently Asked Questions
Your Questions Answered
1. What is Sultan Homoeopathic Store?
Sultan Homoeopathic Store is an online retailer specializing in a wide range of homoeopathic medicines, remedies, and wellness products. We are dedicated to providing high-quality, authentic homoeopathic products to our customers.
2. Are the medicines you sell authentic?
Yes, we guarantee the authenticity of all our products. We source our medicines directly from reputable and certified homeopathic manufacturers, ensuring that every product meets strict quality standards.
3. What kind of products do you offer?
We offer a comprehensive selection of homoeopathic products, including:
Single remedies (e.g., Arnica, Nux Vomica)
Combination remedies and kits
Mother tinctures
Biochemic salts
Homeopathic creams, ointments, and oils
Herbal supplements and wellness products
4. How do I place an order?
Placing an order is simple. You can browse our website, add the desired products to your cart, and proceed to checkout. You will need to provide your shipping and payment information to complete the purchase.
5. What are your payment options?
We offer a variety of secure payment methods, including:
Credit/Debit cards (Visa, Mastercard, etc.)
Net Banking
Digital wallets (e.g., Paytm, Google Pay)
Cash on Delivery (COD) – Please check for availability in your area.
6. Do you ship internationally?
Currently, we only ship within Pakistan. We are working on expanding our services to international locations in the future.
7. How long does shipping take?
Shipping times vary depending on your location. Typically, orders are delivered within, 2-3 business days after they are dispatched. You will receive a tracking number via email once your order has shipped, allowing you to monitor its progress.
8. What is your return policy?
We accept returns for damaged or incorrect items. If you receive a product that is damaged or not what you ordered, please contact our customer support team within, 48 hours of delivery with a photo of the item. We will arrange for a replacement or a refund. Due to the nature of homoeopathic medicines, we cannot accept returns for products that have been opened or used.
9. Can I get a consultation with a homeopath?
Sultan Homoeopathic Store is a retail platform and does not offer medical consultations. We strongly recommend consulting with a qualified homoeopath or healthcare professional before starting any new treatment. The information on our website is for educational purposes only and is not a substitute for professional medical advice.
10. How can I contact customer support?
You can reach our customer support team via:
Email: business@sultanhomoeopathicstore.com
Phone/WhatsApp: +92-3328777981
Live Chat: Available on our website during business hours.
We are here to assist you with any questions or concerns you may have.